Q：Can I use more than one external hard disk for backups on one PS3?
A：Yes, you can have e.g. one ex.hd for your games and another for your HD movies.

Q：After Installing Zpack my PS3 is freezing, I can backup and play games without problems but the PS3 clock is showing sometimes the wrong time/wrong date and things like that?
A：Yes, while installing and using Zpack the PS3 OS is "slowed down" (Asymmetric Scheduling is changing) The Zpack USB Dongle is taking Control of scheduling and of the resources. We noticed the problem with the PS3 clock and controller assignment. But when you mount your games everything will be working. Tip: after installation - while turning on your PS3 with Zpack disconnect your ext. hard disk.

Q：Can I play online when I start the games from my external hard disk?
A：Yes, all PS3 games on your external hard disk can be played online.

Q：Can I edit/upload Data from the Zpack disk or from the USB Dongle?
A：No, please don't upload anything regarding the Zpack Backup System. We just want to stay in the background and give our customers the service they need. Use it for your PS3 cafe or personal but don't share anything about Zpack.

Q：How many PS3 game Backups can I make on a 1 Terabyte external hard disk?
A：It depends on the games you choose. Approximately 45-55 Games or Blue rays (film).

Q;After installing Zpack using my external hard disk all data were erased on the ext. hard disk?
A；Don't use ext. Hard disks with important data for PS3 Backups. As we also mentioned in the Installing guide coming to you with your Zpack we recommend using a completely empty external hard disk because it will be formatted. Use a recovery tool to rescue data when your data is deleted.

Q：Which payment methods do you accept?
A：We accept Paypal, Moneybookers and Paysafe Card.

Q：Can I make backup of games which I don`t own ?
A：NO, we don`t want our Zpack to be misused and will report any misuse immediately. This system was designed for Playstation Cafes to prevent the original disks from damages and scratches.

Q：Is it Illegal to use Zpack?
A：Zpack in use with the games you have bought is not illegal (depending to your country). You should not tell everybody about your Zpack System. Don't misuse the Zpack system and backup games you don't have bought.

Q：Can I start a copy (blue ray Disk) of a PS3 game with Zpack ?
A：Yes, just choose the option OUNT MEDIA?to run your copies.

Q：Can I install the software on two different PS3?
A：Yes you can install it on different systems but only the system with the USB dongle will be able to mount the game images from your external hard disk.

Q：Do I need Linux for Installation?
A：No, if you have Linux on you PS3 Zpack will not work. You need to reinstall the original firmware. The Installation Process of Zpack is easy just follow the steps and Zpack will work properly.

Q：Which Firmware do I need on my PS3 to Install Zpack?
A：Zpack is working with all original PS3 Firmware. (tested up to firmware 3.15)

Q：Is Zpack working on the PS3 Slim?
A：Yes, order the Zpack for PS3 slim.

Q：Do I need Internet for Zpack Installation?
A：No, you donn't need Internet for installation.

Q：You are using XP Installer for installation. Can I install other windwos apps?
A：No, the look of the installer is just a grafik we used to confuse some guys which tried to get behind the Zpack System. You'll see that the buttons on the right corner have no function. we are working on new apps, which were specially designed for Zpack. Don't try to install anything.

Q：Can I Make a Copy of the USB Dongle?
A：No, please don'y connect the USB Dongle to a USB port of a PC or MAC. The USB Dongle will be destroyed, especially when you have Anti Virus and Firewall running. Please handle the USB Dongle with care. In cases where we can proof that the Dongle was connected to a PC or MAC, we will not make an exchange in order of damage.

Q：Why do you have so long shipping times?
A：First of all we have a lot of orders and we are working really hard to send all orders as soon as possible. We are not shipping from USA. According to your country the shipping can last 6-9 days.

Q：Can I sell Zpack in the country I am living?
A：Yes, in order for those running a business and want to earn money with Zpack we have Zpack reseller packages.

FAQ翻译：

QUOTE:
FAQ
我可以使用超过一个外置硬跌来备份吗?
是的,你可以.例如:一个供你备份游戏另一个备份高清电影.

当我安装完zpack之后，我的ps3当机了（xmb界面无法使用？），但我依然可以备份/玩备份游戏，但是ps3右上角的时间与日期有时候会显示错误。这是正常的吗？
是的，当你安装/使用zpack时，ps3系统会‘慢’下来，那支zpack usb手指将会控制整个系统。我们已经发现了时钟与手柄分配的问题。不过，当你进行游戏时说有一切都悔恢复正常。小贴士：安装zpack之后-当你启动zpack启动ps3时，不要把外置硬盘与ps3连接

备份游戏也可以进行线上对战吗？
是的，所有备份游戏都可以进行线上对战。

我可以编辑/上载zpack光碟/usb手指里面的程式吗？
不，请不要上载任何有关zpack备份系统，我们只想他默默留在背后为你服务，请把它使用在你的ps3 cafe/自己使用，不要把它拿出来共享。（！这个可以忽视）

我可比备份多少游戏在1TB的外置硬盘？
这视乎于你的游戏，大概估计可以备份45-55部游戏/高清电影。

zpack会将我的外置硬盘资料全删除吗？
请不要把装有重要资料的外置硬盘拿来备份。我们也在说明书里提及建议使用一个空的硬盘来备份，应为你的硬盘将会被各式化。

你们接受那种付款方式？
我们接受Paypal, Moneybookers与Paysafe Card.

我可以备份不属于我的游戏吗？
不，我们不想zpack被滥用，我们将会举报。这系统原本就是设计给ps3 cafe使用于预防光碟被破坏或刮花。

使用Zpack是合法的吗？
使用zpack备份你所购买的正版游戏不属于犯法（视乎你的国家的法律）。你不应该告诉所有人你正在使用zpack。别误用zpack系统来备份不是你购买的游戏。

我该如何使用zpack开始备份ps3游戏？
你只需要选择‘mount media’ 开始备份你的游戏。

我可以安装zpack在两部ps3吗？
是的，你可以安装在两部ps3但是只有插有usb手指哪部ps3可以玩备份游戏。

我需要安装linux系统吗？
不需要，如果你的ps3早已经安装了linux系统，zapck将不能使用，你需要重新安装官方firmware.zpack的安装过程很简单，你只需要跟着步骤进行就可以了。

我因该更新至那个firmware才能安装zpack？
Zpack能在任何Firmware版本下安装。（已在3.15版本测试安装）

Zpack能在PS3 Slim上运行吗？
是的，你只须购买Zpack PS3 Slim专用版就可以了。

安装Zpack需要使用网络服务吗？
不需要

这软件是利用XP安装程式安装的，我可以安装其他视窗软件吗？
不可以，这只是安装界面的一个画面。也令很多人产生误解，在安装界面右上方的按钮并没有任何功能，我们正在制作出新的Zpack程序，所以不要尝试安装任何软件。

我可以复制ＵSB手指里面的资料吗？
不，请不要把ＵSB手指插入PC或者MAC电脑，手指里面的资料将会销毁，尤其是当你的电脑有安装防毒程序／防火墙正在运行时。请把手指好好的保护，如果我们发现你的手指曾经插入PC/MAC电脑而导致不能使用，将不能获得替换。

为什么运输时间会那么久？
首先我们有很多订单需要处理，我们已经很努力把所有的订单及早处理。我们不是从美国发送包裹。依据你的国家，货物抵达时间可能需要6－9天才能抵达。

我可以再我的国家售卖Zpack吗？
是的，如果你是营业者或者你想利用Zpack赚钱，我们都会提供优惠价。